Case Manager I Los Angeles CA

Case Manager I

Skid Row Housing Trust
Los Angeles CA
Job Type: Full Time
Posting Date: 6/27/2020

CASE MANAGER IPOSITION DETAILS Level Experienced Job Location All Properties - Los Angeles, CA Position Type Regular FT, Non-Exempt (with Benefits) Education Level 4 Year Degree Travel Percentage Up to 25% Job Shift Day Job Category Nonprofit - Social Services POSITION DESCRIPTION Working under the supervision of the Program Manager, the Case Manager I will be responsible for providing comprehensive case management in a residential setting to formerly homeless persons with one or more disabling conditions (severe mental illness, substance abuse, physical disability, and chronic illness, including HIV/AIDS). The Case Manager will facilitate access to resources for residents, provide avenues to social service agencies and outreach to the residents to achieve the highest level of service. The essential duties and responsibilities of this position include, but are not limited to, the following: Plan crisis intervention, intensive case management, and follow-up services; Plan and conduct group case management activities for residents; Initiate, monitor, and follow-up on referrals to community partners, oversee the delivery of services outside social service providers, and coordinate regular meetings and evaluate progress; Prepare and maintain accurate, up-to-date written client records, statistical information, and reports on a regular basis; Participate in all staff meetings, on-going training, program evaluation, and program development and implementation activities; Plan and develop social, educational and recreational programs using community resources and/or coordinating with other services agencies, local groups and city agencies; Establish collaborative working relationships with Resident Managers to facilitate open and on- going communication regarding resident services activities, meetings, special events, resident questions and concerns; During construction, meet and engage with residents prior to unit renovation to discuss packing needs, unit rehab scope of work, storage schedule; Engage with tenant to follow up on residents progress for packing to secure a timely packing on actual date of unit renovation; Transport residents to offsite community space throughout construction period (as needed); additionally, scheduling shuttle service during the community kitchen renovation to offsite community kitchens/lounge space; Initiate and maintain effective, cooperative working relationships with community partners, public and private organizations; and Other duties as assigned by the Program Manager. Resident/Tenant Relations/Customer Service Listen attentively to resident complaints and suggestions and address their issues fairly and professionally, coordinating with other departments to resolve resident/ prospective resident complaints and inquiries and relaying information and/or resolution to resident/prospective resident; Conduct interactions with residents, applicants, vendors and other professionals in a respectful, courteous manner; and Maintain appropriate and professional resident relationships. Supervisory Responsibilities This position does not supervise any other personnel. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Individual must be a self-starter, be able to take initiative, and make good decisions under pressure. Individual must be able to get along with employees and colleagues. Education and Experience Minimum of one (1) years case management or related experience required; Bachelor's Degree in Social Work preferred Demonstrated knowledge of case management and issues affecting homeless residents with disabilities (severe mental illness, substance abuse, physical disability, and chronic illness including HIV/AIDS); Knowledge of and ability to work effectively in a Harm Reduction environment and Housing First; Working knowledge of government and community assistance programs such as DMH, DHS, GL, and HACLA; and Excellent computer skills, including Microsoft Office applications such as Outlook, Word and Excel and case management software. Other Skills and Abilities Evidence of the practice of a high level of confidentiality; Excellent organizational skills, and ability to organize and oversee meetings, activities and events; Flexible and adaptable to work plan changes and organizational changes; and Work in a collaborative manner as a member of a team. Demonstrate at all times cooperative behavior with colleagues and supervisors; Relate professionally and maintain positive relationships with colleagues and co-workers; and Maintain a professional personal appearance at all times. Certificates, Licenses, Registrations Proof of ability to work in the United States; CADAC, CAARR preferred; and Must have and maintain a valid California driver's license and auto insurance at all times and have the availability of an insured vehicle to travel within the organizations service area. WORK ENVIRONMENT The environment for this position is a private office that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined setting in which he or she is free to move about at will. Physical Activity: Performs all or some of the following tasks during the workday: sitting, standing, walking, reading, writing/typing, speaking and listening. May lift and carry up to 10lbs periodically, stoop/reach to file or obtain documents from cabinets/drawers. Equipment Used: Standard office equipment such as telephone, computer, printer, fax and copy machine. May be required to visit other SRHT or community locations via personal vehicle or public transport on an occasional basis. Skid Row Housing Trust (the Trust) is a nationally recognized nonprofit corporation that produces, preserves, and operates supportive housing in and around downtown Los Angeles. The Trust serves the poorest and most vulnerable people in Los Angeles, including homeless individuals and those who may become homeless. Our VISION is that all residents of downtown Los Angeles have a home that is affordable and safe. The Trust develops, manages and operates affordable homes for the homeless in the Los Angeles area. The Trust is a 501(c)(3) nonprofit organization that owns and operates 26 properties and is developing two properties that will be in operation in the next two years. Most of the properties receive subsidies under the Section 8 program through the Housing Authority of the City of Los Angeles. Skid Row Housing Trust is an equal-opportunity employer, and will consider for employment any and all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ("Ban-the-Box") Ordinance. CASE MANAGER I