Case Manager Ii Los Angeles CA

Case Manager Ii

Skid Row Housing Trust
Los Angeles CA
Job Type: Full Time
Posting Date: 6/27/2020

CASE MANAGER IIPOSITION DETAILS Level Experienced Job Location All Properties - Los Angeles, CA Position Type Regular FT, Non-Exempt (with Benefits) Education Level 4 Year Degree Travel Percentage Up to 25% Job Shift Day Job Category Nonprofit - Social Services POSITION DESCRIPTION The Case Manager II provides services targeted toward increasing access for residents, maintaining contract compliance, and assisting with implementation of programming and training. The position is a Case Manager with additional duties and responsibilities. This includes, but is not limited to, having specialized certifications (for example: substance abuse counseling), knowledge in evidence based practices, experience with implementing Harm Reduction and Housing First principles, and the ability to transfer this knowledge to colleagues. Responsibilities, in addition to the duties of a Case Manager, but not limited to: Assist Program Management with contract compliance, including participating in program audit preparation, records review and assessment of chart requirements. Ensure compliance with all social service contracts including the meeting of all outcomes and deliverables. Demonstrate sound leadership skills. Maintain open lines of communication within the department and across all departments. Assist Program Manager or in carrying out the duties listed above. Assist in planning, creating, and conducting presentations and trainings for staff with Program Manager I and Case Manager Ill. Assist in planning, creating, and conducting to support and/or educate residents (examples include: budgeting, health, and substance use/abuse). Resident/Tenant Relations/Customer Service Maintain appropriate and professional resident relationships. Listen attentively to resident complaints and suggestions. Address issues fairly and professionally. Coordinate with other departments to resolve resident complaints and inquiries and to relay in formation and/or resolution to resident. Conduct interactions with residents, applicants, vendors and other professionals in a respectful, courteous manner. QUALIFICATIONS Education & Experience Requirements Bachelor's degree and/or at least (1) years relevant experience with populations experiencing homelessness, severe and continuing mental illness, and substance use issues. Demonstrated knowledge of case management and issues affecting formerly homeless residents with disabilities (severe mental illness, substance abuse, physical disability, and chronic illness including HIV/AIDS). Knowledge of and ability to work effectively in a Harm Reduction environment. Knowledge and experience working with residents to reduce and prevent hoarding. Experience working with veterans is preferred. Knowledge, Skills, Abilities Requirements Perform comprehensive needs assessments, recommend and develop specific written case plans, provide referrals and linkages as necessary. Plan crisis intervention, intensive case management, and follow-up services. Plan and conduct group case management activities for residents. Initiate, monitor, and follow-up on referrals to community partners. Oversee the delivery of services by outside social service providers . Coordinate regular meetings and evaluate progress. Prepare and maintain accurate. up-to-date written client records, statistical information, and reports on a regular basis. Participate in all staff meetings, on-going training, program evaluation, and program development and implementation activities. Plan and develop social, educational and recreational programs using community resources and/or coordinating with other services agencies, local groups and city agencies. Establish collaborative working relationships with Program Manager to facilitate open and ongoing communication regarding Health & Social Services activities, meetings, special events, resident questions and concerns. Initiate and maintain effective, cooperative working relationships with community partners, public and private organizations. Other duties as assigned by the Program Manager. Other Requirements Ability to work independently and as part of a team Proficient computer skills Excellent organization, interpersonal, and communication skills Working knowledge of government and community assistance programs Salary and Benefits Salary is commensurate with qualifications and experience. Benefits include paid holidays, paid sick leave and vacation time, company-paid health, dental & vision and life insurance. Voluntary benefits include: 403(b) plan, and additional life insurance plans. Skid Row Housing Trust (the Trust) is a nationally recognized nonprofit corporation that produces, preserves, and operates supportive housing in and around downtown Los Angeles. The Trust serves the poorest and most vulnerable people in Los Angeles, including homeless individuals and those who may become homeless. Our VISION is that all residents of downtown Los Angeles have a home that is affordable and safe. The Trust develops, manages and operates affordable homes for the homeless in the Los Angeles area. The Trust is a 501(c)(3) nonprofit organization that owns and operates 26 properties and is developing two properties that will be in operation in the next two years. Most of the properties receive subsidies under the Section 8 program through the Housing Authority of the City of Los Angeles. Skid Row Housing Trust is an equal-opportunity employer, and will consider for employment any and all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ("Ban-the-Box") Ordinance. CASE MANAGER II